Shipping & Returns
Function of Vex – Shipping & Returns Policy
Order Changes & Cancellations
No cancellations or changes to orders after being placed. However, we do try to make exceptions where we can. Please contact us at help@f-vex.com and let us know your situation—we’ll see what we can do.
Processing & Shipping Schedule
Please allow 3–5 business days for orders to process and ship. Orders are shipped Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day. During promotions, sales, or high-volume periods, processing times may be extended.
Shipping Restrictions
We do not ship to PO/APO boxes.
International Shipping
Any shipping fee collected by Function of Vex does not include customs or duty taxes incurred by your country. Customers are responsible for all customs fees.
For all international orders, Function of Vex cannot guarantee estimated delivery times due to Customs and Border Patrol operations in the receiving country. By placing an order, you accept responsibility for coordinating payment of customs or duties to receive your package.
Function of Vex does NOT withhold orders due to unpaid customs or duties.
Common Delivery Issues
If your package is marked as “delivered” but has not been received, please contact the shipping carrier first. Once scanned into their system, delivery is under the carrier’s control.
Common situations include:
Package delivered to a neighbor—kindly check with neighbors.
Package scanned as delivered but not yet physically delivered—wait 24–48 additional hours before contacting the carrier.
Package placed in a different location (porch, garage, alternate mailbox)—please check all areas.
Package delayed in transit without a delay notice.
Lost or Stolen Shipments
If your package was lost or stolen, please email us at help@f-vex.com so we can file a claim with the shipping carrier on your behalf. Once the carrier confirms the package is lost or stolen, we will provide a replacement for your order.
By reporting a missing package, you agree to cooperate with the carrier’s investigation, which may include signing an affidavit of non-receipt. Submitting false claims or providing fraudulent information may result in legal action and prosecution for insurance fraud under applicable law.
Shipping Errors & Wrong Addresses
As shipping is handled by third-party carriers, Function of Vex is not responsible for delivery errors caused by incorrect or incomplete shipping information provided by the customer.
Orders returned due to an address error may be refunded for the product cost only; original shipping fees are non-refundable.
If you would like your order resent, a new shipping label will be required, and the cost of reshipping will be your responsibility.
Please double-check addresses at the time of purchase. If you notice an error after placing your order, contact us at help@f-vex.com with your order number and the corrected address.
Damages
Please email us at help@f-vex.com if you receive defective or damaged items.
All damage or defect claims must be reported within 30 days of receiving your product. We will always try our best to find a solution or replace your damaged item.
If the damaged item is out of stock, we will refund the cost of the item at the time of payment (including any discounts).
Returns & Exchanges
Due to health and safety concerns, we do not accept returns, refunds, or exchanges on orders unless there is a manufacturer defect.
Please email help@f-vex.com if your order meets one of the following criteria:
Received damaged items
Noticed a manufacturer defect
Missing items from your order
Delays
Unfortunately, due to circumstances beyond our control, we cannot guarantee packages will arrive on time, even with expedited shipping. Delays may occur due to inclement weather, holidays, carrier operations, or other factors.
We do not refund shipping fees due to delayed delivery.
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