Shipping & Returns
No cancellations or changes to orders after being placed. However, we do try to make exceptions where we can. Let us know what you're going through and we'll see what we can do!
Returns + Exchanges
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Only submit a RMA request if you meet one of the following criteria:
• Received damaged items
• Manufacture defects
• Missing items from your order
Lost or Stolen Shipments
Common Delivery Issues
Delays
Unfortunately, due to a number of circumstances, we cannot guarantee that packages will arrive on time, even with expedited shipping. Expedited shipping methods can often experience delays that are outside of our control (inclement weather, holidays, etc.)Damages
Please email us at help@f-vex.com if you received any defective or damaged items. We always try our best to find solutions or replace your damaged items.Wrong Address
Please reach out to us with your order number and correct address via email at info@f-vex.com. We are not responsible for the cost of shipping the package back to you due to incorrect address entry. Please double check your addresses at the time of purchase.
Processing
It takes 3-5 days to process all orders. If certain items are out of stock or waiting to be restocked this process can be delayed. Orders are shipped M-F every week with the exception of U.S. Federal holidays.
We do not ship to PO/APO boxes.
International Shipping
Any shipping fee collected by Function of Vex DOES NOT include any customs/duty tax incurred by incoming postal country. Customers are responsible for all customs fees incurred. Note that for all international orders, Function of Vex cannot guarantee the estimated shipping delivery time due to our inability to anticipate Customs and Border Patrol's operations in the receiving country.
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